Tripoli Hospitality

Job Title: Floor Supervisor

Location: Tripoli

Work Arrangement: In-person

Employment Type: Full-time

About Us:

Join us at New Restaurant, a vibrant and dynamic dining establishment in the heart of Tripoli. We are committed to delivering exceptional culinary experiences and creating memorable moments for our guests. As we prepare to open our doors, we are seeking a passionate and dedicated Floor Supervisor to lead our front-of-house team and ensure the highest standards of service excellence.

Job Responsibilities:

As a Floor Supervisor, you will be the heartbeat of our restaurant's operations, ensuring seamless service and an outstanding guest experience. Your key responsibilities will include:

• Team Leadership: Oversee and motivate a team of front-of-house staff, including servers, hosts, and bussers, fostering a positive and collaborative work environment.
• Service Excellence: Ensure impeccable service standards are maintained at all times, addressing guest inquiries and resolving any issues promptly and efficiently.
• Operational Management: Coordinate daily floor operations, including seating arrangements, staff assignments, and inventory management, to optimize service flow and efficiency.
• Training and Development: Conduct regular training sessions to enhance team skills and knowledge, ensuring adherence to company policies and procedures.
• Quality Control: Monitor food and beverage quality, presentation, and service to guarantee customer satisfaction and maintain our restaurant's reputation.
• Customer Engagement: Build strong relationships with guests, encouraging feedback and ensuring their dining experience exceeds expectations.
• Safety and Compliance: Ensure adherence to health, safety, and sanitation guidelines, maintaining a clean and organized dining environment.

Qualifications:

• Language Skills: Proficiency in Arabic is required; English language skills are preferred to communicate effectively with diverse guests and team members.
• Experience: Prior experience in a supervisory role within the food and beverage industry is essential, with a track record of managing and leading teams.
• Interpersonal Skills: Strong communication, leadership, and interpersonal skills to motivate the team and ensure customer satisfaction.
• Problem-Solving: Ability to think quickly and make informed decisions in a fast-paced environment.
• Attention to Detail: Keen eye for detail to ensure service standards and operational efficiency are consistently met.

Benefits:

• Competitive salary package
• Opportunities for career advancement within a growing company
• Employee discounts on dining
• Comprehensive training and development programs
• A dynamic and supportive work environment

Join New Restaurant and be a part of an exciting new venture in Tripoli, where your skills and passion for hospitality will be valued and rewarded. We look forward to welcoming you to our team and creating extraordinary experiences together.